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§1 For SEA market: Configure "Cancellation status change" webhook to receive cancellation message
For SEA market: Configure "Cancellation status change" webhook to receive cancellation message
Since TikTok Shop is proposing to allow buyers to cancel eligible orders between the status Ready To Ship (RTS) and Transit To Ship (TTS), please configure the "Cancellation status change" webhook to receive cancellation messages. If sellers receive such a cancellation message, they need to takeout the parcel and do not ship it. This webhook's related links are as below:
- "Cancellation status change" webhook: https://partner.tiktokshop.com/docv2/page/11-cancellation-status-change
- Webhook overview: https://partner.tiktokshop.com/docv2/page/tts-webhooks-overview
- Webhook configuration guide: https://partner.tiktokshop.com/docv2/page/configuration-guide
If you have configured this webhook, please ignore this change log.
§2 Which markets are affected?
The updates of the requirements apply to the Local to Local sellers for Singapore, Philippines, Vietnam, Thailand, Malaysia and Indonesia markets.
§3 Who is affected?
Developers with applications that use Cancellation, Return or Refund related functions.
§4 Which version is applicable?
The updates of the requirements apply to all versions of the related webhook.
§5 What action is required?
Developers need to config "Cancellation status change" webhook to receive cancellation messages. If developers have configured this webhook, please ignore this change log.
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