v2.product.reply_comment

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来自 Shopee 官方资料快照 · 2026-09-06 12:14:49

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平台 / profile: Shopee / profile.shopee.api_reference
语言: en-US
发布版本: cn-20260909-2
标签: zhuge/sourceplatform/shopeeaudience/developercategory/api_doctopic/apitopic/developer

资料正文

§1 v2.product.reply_comment

Use this api to reply comments from buyers in batch.

§2 Overview

Overview

Field	Value
Module	Product
API type	Shop
HTTP method	POST
Path	/api/v2/product/reply_comment
Production URL	https://partner.shopeemobile.com/api/v2/product/reply_comment
Sandbox URL	https://partner.test-stable.shopeemobile.com/api/v2/product/reply_comment
Rate limit	[0, 0, 0]
Permission	ERP System; Seller In House System; Product Management; Swam ERP

§3 Request parameters

Request parameters

Name	Type	Required	Sample	Description
comment_list	object[]	Yes		The list of comment. The limit is between 1 and 100.
comment_list.comment_id	int	Yes	1540927	The identity of comment.
comment_list.comment	string	Yes	Your smile is the direction of our efforts, welcome to your next visit！	The content of the comment.

§4 Response parameters

Response parameters

Name	Type	Sample	Description
request_id	string	3e0976b06baa4e059b278ef1fdae1f01	The identifier for an API request for error tracking.
error	string	product.duplicate_request	Indicate error type if hit error. Empty if no error happened.
message	string	You has replied this comment already.	Indicate error details if hit error. Empty if no error happened.
response	object		Detail informations you are querying.
response.result_list	object[]		The result list of the request comment list.
response.result_list.comment_id	int	1540927	The identity of comment.
response.result_list.fail_error	string	product.error_not_exist	Indicate error details if one element hit error.
response.result_list.fail_message	string	The Comment you replied does not exist.	Indicate error type if one element hit error.
warning	string[]	["14609238"]	Indicate warning message you should take care.

§5 Common parameters

Common parameters

Name	Type	Sample	Description
partner_id	int	1	Partner ID is assigned upon registration is successful. Required for all requests.
timestamp	timestamp	1610000000	This is to indicate the timestamp of the request. Required for all requests. Expires in 5 minutes.
access_token	string	c09222e3fc40ffb25fc947f738b1abf1	The token for API access, using to identify your permission to the api. Valid for multiple use and expires in 4 hours.
shop_id	int	600000	Shopee's unique identifier for a shop. Required param for most APIs.
sign	string	e318d3e932719916a9f9ebb57e2011961bd47abfa54a36e040d050d8931596e2	Signature generated by partner_id, api path, timestamp, access_token, shop_id and partner_key via HMAC-SHA256 hashing algorithm. More details: https://open.shopee.com/documents?module=87&type=2&id=58&version=2

§6 Request samples

Request samples

§7 Payload

Payload

{
    "comment_list": [
        {
            "comment_id": 1540927,
            "comment": "Your smile is the direction of our efforts, welcome to your next visit！"
        }
    ]
}

§8 Response sample

Response sample

§9 JSON

JSON

{
    "error": "",
    "message": "",
    "response": {
        "result_list": [
            {
                "comment_id": 1540927
            }
        ]
    },
    "request_id": "3e0976b06baa4e059b278ef1fdae1f01"
}

§10 Error example

Error example

§11 JSON

JSON

{
    "error": "error_param",
    "message": "Wrong parameters, detail: comment_list is a required field.",
    "request_id": "5389f6ecf527b7a9d040f642fceb38a0"
}

§12 Errors

Errors

Error	Description	Solution
product.duplicate_request	You has replied this comment already.
product.comment_length_invalid	Comment length should be between 1 and 500. Please update the comment.
product.error_permission	Reply comment failed. Shop token invalid, please try to re-auth to partner.
product.error_not_exist	The Comment you replied does not exist.
product.duplicate_comment_id	Duplicate comment id { cmm_id}.
error_not_found	Wrong parameters, detail: {msg}.
error_param	Wrong parameters, detail: {msg}.
error_permission	Sorry you don't have the permission, detail: {msg}.
error_server	System error. Please try again later.
product.get_token_failed	Get token failed.
error_network	Inner http call failed
error_data	parse data failed
error_data	data not exist
error_param	parameter invalid
error_param	The information you queried is not found.
error_param	Wrong parameters, detail: {msg}.
error_server	Something wrong. Please try later.
error_shop	shopid is invalid
error_param	request not from gateway
error_inner	Our system is taking some time to respond, please try later.
error_inner	System error, please try again later or contact the OpenAPI support team.
error_item_not_found	Product not found
error_inner	Update item failed {{.error_info}}
error_inner	Update item failed {{.error_info}}
error_inner	System error, please try again later or contact the OpenAPI support team.
error_inner	System error, please try again later or contact the OpenAPI support team.
error_auth	Your shop can not use model level dts
error_system_busy	Our system is taking some time to respond, please try later.

§13 Common errors

Common errors

Error	Description	Solution
error_auth	partner_id is invalid
error_auth	The App is deleted, and you'll be unable to make any API call.
error_auth	App developer’s permissions for authorizations have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
error_param	There is no partner_id in query.
error_param	Invalid partner_id.
error_param	no timestamp
error_param	Invalid timestamp
error_param	There is no sign in query.
error_sign	Wrong sign.
invalid_partner_id	Invalid partner_id, please have a check.
error_auth	No permission to current api.
error_api_call_restricted	The App permission for api call have been restricted. If you’re a seller, contact the developer for more information. If you’re the developer, refer to the Open Platform Console for details.
api_suspended	The API is offline. Please call v2 API instead.
error_limit	The total API call number made by your APP has reached the daily API call limit, please try again after 00: 00 (UTC+08:00)
error_rate_limit	Too many requests. You have reached the rate limit. Please try again later.
source_ip_undeclared	Request Source IP ({ip}) is undeclared. Please declare all your IP addresses in the Shopee Open Platform Console > App list > IP Address Whitelist
error_param	Permission denied. This API is currently offline or the request path is incorrect.
error_param	Partner_id is invalid, should be an integer between 0 and 4294967295.
error_param	no timestamp.
error_param	Timestamp is invalid, should be an integer between 0 and 4294967295.
error_param	Timestamp is expired.
error_partner_key_expired	Your API partner key has expired, please reset the Live API Partner Key in Console to get a new valid partner key to call open api.
error_api_permission	This app type has no permission to this API.
error_param	There is no access_token in query.
error_auth	Invalid access_token.
error_auth	Invalid partner_id or shopid.
shop_no_linked	Partner and shop has no linked.
shop_banned	The shop account has been banned. Permissions for shop authorization and API calls have been suspended until the shop account is restored.
invalid_acceess_token	Invalid access_token, please have a check.
partner_shop_no_link	Invalid partner_id or shop_id, please have a check.
error_ashop_api_permission	The shop is Affiliate shop has no permission to call this API.
error_kyc_auth	No permission. Please inform the seller to complete the Seller Registration on Shopee Seller Center first, then this shop can call for this API.
error_auth	System error, please try again later.
error_param	There is no shop_id in query.
error_param	shop_id is invalid, should be an integer between 0 and 4294967295.

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